Customer Service?

Ok, so lets say that you go to a restaurant. You are seated at a table and given a menu. You look the menu over for a couple of minutes and decide what you are going to have. Then you wait. So you look over the menu again and change your mind. Then you wait. By this time you have been sitting at the table with the menu for 10 minutes wondering "where in the world is my server!?!?!" Finally the person comes and takes your order.
In about 5 minutes they bring you your drink and in about 30 minutes they bring you your food. So far you have been sitting at the table for about an hour. Your so hungry that you scarf your food down and you burn your mouth, but you drank all of your drink so you sit there with your mouth burning and trying to flag someone down. 5 minutes later the server decides to acknowledge you and comes to see what you want. "May I please have more water" you say nicely. They say sure and come back in 5 minutes with more water.
When you are done eating you wait and wait and wait and finally 30 minutes later they bring you the bill. You hand over your card and in 10 minutes they return with you card and bill for you to sign. You notice that there isn't a spot for you to leave a tip on the slip. So you ask why they don't have a tip spot on the slip. Tip? Tip? Why? They aren't sure why you want to tip them but they take the 3 quid that you give them anyway. By the time you leave the restaurant you have wasted 2 hours of your life and are hungry again!
If this has ever happened to you then you have probably been the victim of crappy Scottish customer service!!!
In Scotland there is no such thing as customer service. They could care less. If you go to a pub good luck on getting them to even take your order! So because they don't give a darn about serving you then no one cares to tip. It is an odd cycle. We Americans are so used to getting everything immediately that going out to a restaurant in Scotland is more of a pain in the butt than it is fun.
I ate at a restaurant the other night and was in there for 2 hours because I had an appetizer and dessert.
It has taken some getting used to. But I wonder should I expect them to give me great service if they don't have the slightest clue what customer service even is?
At one of the places I dined at, the manager, Bob, had traveled around the world a lot and had been to the States quite a bit. He said that Scots are dour (sour; grumpy; nasty tempered) when it comes to customer service because they don't give a @#!%. Bob was very impressed by the level of customer service in the US. He commented that even if you are just getting fast food you get great service and a smile with the attitude of have a nice day. He said that he was trying to break the dour Scot service in his restaurant. The service was OK. Definantly the best I've had in Scotland anyway.
So you lucky Americans going to McyDs, Denny's or better, feel lucky and grateful for the customer service you are getting even if it is poor.
Better poor service than none at all!